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Integrated Access Control Solutions

Stanley Security Solutions


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Latest News

Friday, 12 March 2010

New ePAC™ electronic door locking cylinder from Stanley

 

Support

PAC UK Technical Support centre is located in Stockport, Cheshire. Our team is highly skilled in the diagnosis and resolution of incidents relating to the PAC access control equipment.

Where it relates to access control, our team have specialist skills in Communications and Information Technology, a service underpinned by our call management operation.

PAC is committed to providing first class support and works on a continual improvement process. Our WEB based support is designed for easy search of support information relating to FAQs, Technical Bulletins and Application notes.

We do provide global support to our network of partners throughout offices in the United Kingdom, USA and the Far East. These offices primarily service Europe, the Americas, Middle-East and Asia Pacific regions, respectively.


Technical Support

PAC’s experienced Technical Support Engineers provide support between the hours of 8.30am and 5.30pm, Monday to Friday (UK time). You can also gain access to the PAC Technical Support internet knowledge database, located at www.pactechinfo.co.uk, and selecting the support option.

 

The PAC Technical Support telephone number is:

United Kingdom

Tel: 0845 206 3400 (standard local UK call rate. Call charges from mobile or other networks may vary.)
Fax: 0161 406 6794

International

Tel: +44(0)161 430 1340

Fax: +44(0)161 406 6794

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Note: Lines open Monday-Friday 8.30am to 5.30pm (UK Time) excluding bank holidays. Calls may be recorded for training purposes.

 

Emergency out of hours is also available for the PAC Access product range

Mon to Sun UK Time 5.30pm to 8.30am (excludes Christmas, Boxing and New Years Day public holidays)

United Kingdom

0845 201 5005 (standard local UK call rate)

International

+44 (0)151 357 7834

 

Remote dial in support

PAC has the ability to provide a remote dial in support service. This service gives you direct access to skilled engineers and enables us to see your system software in a real time environment.

A request for a remote dial can be made by your on site engineer to the PAC Technical Support Team. The Technical Support engineer will handle the call in the same manner as telephone support with the exception that they will, with your permission, attempt to take remote control of the PC running the PAC access control software.

Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further details. You will need to discuss the remote control software and hardware requirements prior to attending site and perhaps involve end user IT Personnel to discuss the requirements.

On site support services

Designed with the installer in mind, PAC provide on site services, including commissioning and system upgrades. The Technical Support team are trained to the highest standard on PAC Hardware, software, PC operating systems and IT networks. Our engineer will work closely with you on site and will help in providing an easy hand over to your customer. For full details, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .